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Frequently Asked Questions

21 questions found

How to order a website?

To order a website, click "Get Started" in the main menu, choose your package (Starter €990 or Boost €1490) and fill out the quote form. Our team will contact you within 24h to validate the project brief.

What are the delivery timelines?

All our packages are delivered within 5 to 7 business days, regardless of the chosen package (Starter or Boost). These timelines start after project brief validation and include design, development and testing.

How does the creation process work?

The process is simple: 1) You fill out the quote form 2) We contact you within 24h to validate the brief 3) We develop your site in 5-7 days 4) Complete delivery with training for site management.

Do I need technical skills?

Absolutely not! All our sites include an easy-to-use content management system. We provide complete training with detailed documentation and ongoing support so you can manage your site independently.

What are your rates?

Our packages: Starter €990 incl. tax (professional showcase site with all essential features), Boost €1490 incl. tax (includes complete e-commerce + social media account management Instagram/TikTok with +5000 real followers). All prices include complete creation with custom design.

Do you offer payment facilities?

Yes, we require a 50% deposit at project start and the balance on delivery. We accept bank transfers and card payments. Automatic invoice sent by email after quote signature.

Are there hidden fees?

No hidden fees! Our all-inclusive rates include: custom design, development, SEO optimization, responsive design, training, support according to package. Only additions like express delivery (100-200€) are charged extra.

What does the Boost package include with social media?

Boost package (€1490) includes EVERYTHING from Starter + complete e-commerce + creation and management of Instagram OR TikTok account with +5000 real and engaged followers. This immediately boosts your online visibility and credibility.

What is the difference between the two packages?

STARTER Package (€990): Responsive showcase site, custom design, SEO, training, support. BOOST Package (€1490): Everything from Starter + Complete e-commerce + Social media management (Instagram/TikTok) with +5000 real followers + priority support.

Are my sites mobile-optimized?

Absolutely! All our sites use a mobile-first approach and perfectly adapt to smartphones, tablets and computers. Fully responsive design guaranteed on all devices with complete testing.

Do you include SEO optimization?

Yes, all our sites include complete SEO optimization: meta tags, semantic structure, sitemap, image optimization, optimized loading speed. Boost package includes more advanced SEO strategies.

Can I manage my site easily?

Yes! Intuitive content management system included in all our packages. Complete training provided with detailed documentation and ongoing support so you can manage your site independently.

Is my data secure?

Maximum security guaranteed! Free SSL certificates, daily automatic backups, attack protection, and robust security measures included in all our packages.

Is e-commerce included?

Complete e-commerce is included only in our Boost package (€1490)! Complete online store with product management, orders, secure Stripe/PayPal payments, inventory management, and all features necessary to sell online effectively.

How to receive my invoice?

Automatic billing by email after quote signature. You receive a deposit invoice (50%) at start then the final invoice on delivery. All details are transparent with tax included.

Can I modify my package during the project?

Yes, you can upgrade from Starter package (€990) to Boost package (€1490) at any time. An amendment will be established with the additional cost (€500) and new timelines if necessary.

Do you offer discounts?

We regularly offer 10% promo codes via our newsletter. Follow us on social media or contact us directly to know current promotions.

How to contact you?

Multiple ways: Email (webcraftpro00@gmail.com - response within 24h), WhatsApp (+33 7 46 38 74 08 - immediate response), AI Chat available 24/7. We are available 7/7 from 9am to 9pm.

What support according to my package?

Support adapted to each package: STARTER (ongoing basic support with response within 24h), BOOST (priority support with fast response within 2h + priority chat). All include basic maintenance and complete training.

What to do if I have a problem with my site?

Contact us immediately! Responsive technical support according to your package. We resolve all problems quickly. 30-day satisfaction guarantee on all our projects with unlimited revisions.

Do you have a help center?

Yes! Our comprehensive help center is available 24/7 with detailed FAQ, practical guides and intelligent AI Chat to instantly answer all your questions.

Need additional help?

Our team is here to support you. Choose the contact method that suits you.

AI Chat

Smart assistant available 24/7 with instant answers

Email

Response within 2h on average
webcraftpro00@gmail.com

Phone

Available 7/7 from 9am to 9pm with fast response